Cases QA Audit for Cases QA Employee Name First Last Team Date MM slash DD slash YYYY Case Number Section Break1 Did we provide the correct resolution? Yes No 2 Was the request picked up timely? Yes No 3 Was there further clarification needed limiting multiple interactions? Yes No 4 Was the response relayed easily digestible for both the client & service Rep? Yes No 5 Did we provide Education and or tools to Self-Resolve? Yes No Total Score 100 Total Score 0 Total Score 90 Total Score 80 Total Score 65 Total Score 45 Total Score 20 Total Score 70 Total Score 15 Total Score 75 Total Score 65 Total Score 90 Total Score 75 Total Score 55 Total Score10 Total Score 20 Total Score 35 Total Score 55 Total Score 80 Total Score 40 Total Score 85 Total Score 25 Total Score 45 Total Score 90 Total Score 25 Total Score 45 Total Score 90 Total Score 65 Total Score 10 Total Score 30 Total Score 30 Total Score 70 Section BreakFeedback Auditor Name First Last
